Saturday, December 6, 2014

Lync Troubleshooting: Your Computer Is Running Slowly and Affecting Audio Quality


I am using Lync in my office laptop , past few months I was not able to use Lync calls and was getting the exactly above subject line as a error so I contacted help desk , reinstalled Lync, they tried many things but unfortunately they were not able to fix it.

I also started to Google but no luck after trying many suggested things

Finally found the fix and here it is..,

Step 1  Completely Close Lync

             Right Click the Lync Icon near by Time on Task bar then Exit.

             Kill any communicator.exe in Task manager

Step 2  Right Click Lync Icon and go to properties –> Compatibility Mode

Step 3  Uncheck the “ Run this Program in Compatibility mode for “

           Note : In my case it was checked to “Windows XP (Service Pack 3)”

Sorry I could not attach screenshots due to my office laptop.

Safely Remove windows.old folder in Windows 8.1


This is applicable on Win7 / 8 / 8.1 / 10

I have recently refreshed my Windows 8.1 and  I noticed that windows.old folder was consuming 5.7 gb so I decided to delete but there was few permission related bugs it was not allowing me to remove completely.

here is the simple and safe procedure which is recommended by Microsoft .


1.  Control Panel search box, type Admin, tap or click Administrative Tools, open Disk Cleanup.

2.  If you're prompted to choose a drive, select the drive that you just installed Windows on,

3.  In the Disk Cleanup dialog, click Clean up system files.

4.  If you're again prompted to choose a drive, select the drive you just installed Windows on, and click OK.

5.  Select the Previous Windows installation(s) check box, and any check boxes for the files you want to delete, and    …..then click OK.

6.  In the message that appears, click Delete files.